+6 088 738 788 info@borneocalling.com
+6 088 738 788 info@borneocalling.com

Terms and Conditions

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TERMS AND CONDITIONS

GENERAL

1. The travel services provided by Borneo Calling Tour & Travel Sdn. Bhd. (hereinafter Borneo Calling) and the respective responsibilities and liabilities are outlined and governed by these TERMS AND CONDITIONS.

2. The purchase of any travel services offered by Borneo Calling constitutes a contractual arrangement between you and Borneo Calling, and represents your acceptance of the Borneo Calling’s TERMS AND CONDITIONS set out herein.

3. The online submission of the booking request form or via email shall be deemed to constitute the acceptance of the Booking Terms and Conditions and Payment Methods by the Client (the named person in booking request form, including his / her travelling companions) and shall be an undertaking that he has the authority to act for and on behalf of the persons named on the Booking Request Form for the travel and tour services.

4. All tours offered by Borneo Calling are quoted in Ringgit Malaysia (MYR) and only valid throughout the validity period stated.

RESERVATION PROCEDURE

For General Tour

1. All tours quoted by Borneo Calling will be valid for a limited time period of 14 days from the date issued or validity period stated, whichever is earlier. If no confirmation is received with the time period, Borneo Calling reserves the right to re-quote the price of the tour.

2. A 50% deposit is required for booking confirmation and the balance must be paid 01 month prior to tour commencement, or date stated, whichever earlier. Note that bookings are not confirmed nor secure until Borneo Calling receives this deposit.

3. For short-term reservation made less than 01 month prior to tour commencement, immediate 100 % full payment required.

4. Borneo Calling reserves the right to release or cancel any bookings being held where the required deposit has not been received by the due date without prior notice.

For Mount Kinabalu Climbing Tours:

1. All tours quoted by Borneo Calling will be valid for a limited time period of 03 days from the date issued. If no confirmation is received with the time period, Borneo Calling reserves the right to re-quote the price of the tour.

2.
(i) Normal Mount Kinabalu Climbing – A 50% deposit is required for booking confirmation and the balance must be paid 02 months prior to tour commencement. Note that bookings are not confirmed nor secured until Borneo Calling receives this deposit.

(ii) Mount Kinabalu Via Ferrata Climbing – A 75% deposit is required for booking confirmation and the balance must be paid 02 months prior to tour commencement. Note that bookings are not confirmed nor secured until Borneo Calling receives this deposit.

3. For short-term reservation made less than 02 months prior to tour commencement, immediate 100 % full payment required.

4. Borneo Calling reserves the right to release or cancel any bookings being held where the required deposit has not been received by the due date without prior notice.

5. Deposit made are strictly No Refund and No Change of Climbing Date. Change of climbers are subject to an amendment service charges of RM 50.00 nett/pax.

PAYMENT & BANKING DETAILS

1. All payments shall be made by cash or via bank-in/telegraphic transfer to our Malaysia bank account in Ringgit Malaysia (MYR). In normal circumstances your local bank will have facility to convert your local currency to MYR and proceed with the telegraphic transfer in MYR. Bank charges incurred are to be borne by the Guest.

2. All payments are to be made PAYABLE to:

Account Name : Borneo Calling Tour & Travel Sdn. Bhd.
Account Number : 510198671709
Swift Code : MBBEMYKL
Bank : MAYBANK (MALAYAN BANK BERHAD)
Bank Address : LINTAS SQUARE BRANCH, LOT 27, BLOCK D LINTAS SQUARE, JALAN LINTAS, 88300 KOTA KINABALU, MALAYSIA.

3. For Credit Card Payment (Visa/Master), a 3% Convenient Fees will be applied.

4. Please email/fax the bank-in/remittance proof to:
Email : info@borneocalling.com or Fax : +6088-738887

CANCELLATION POLICY

For General Tours:

1. If Borneo Calling receives a booking cancellation prior to the final payment date of your tour commencement date, your non-refundable deposit will be retained, and cancellation charges will be imposed.

Cancellation on / more than (30) days prior arrival : 50% of Tour Cost will be charged
Cancellation on (15 – 29) days prior arrival : 75% of Tour Cost will be charged
Cancellation on (04 – 14) days prior arrival : 90% of Tour Cost will be charged
Cancellation on / less than (03) days prior arrival or No Show : 100% of Tour Cost will be charged

2. For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of RM50 per service per person.

For Mount Kinabalu Climbing Tours:

1. If Borneo Calling receives a booking cancellation prior to the final payment date of your tour commencement date, your non-refundable deposit will be retained, and cancellation charges will be imposed.

Cancellation on / more than (60) days prior arrival : Deposit will be Forfeited
Cancellation on / less than (01-59) days prior arrival : 100% of Tour Cost will be charged

2. For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of RM50 per service per person.

REFUND

1. Borneo Calling provides service as stated in itineraries, under no circumstances refund is to be made in respect of accommodation, meals, sightseeing tours, transport or any other services not utilized.

2. For Mount Kinabalu Climbing Package: There will be NO refund under any circumstances including, but not limited to, summit closure due to bad weather, Act of God, being refused climb by Sabah Parks rangers or mountain guides due to your personal health and well-being or any other reasons that may affect the authorities’ decision to disallow you to summit.

FORCE MAJEURE

1. Borneo Calling shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly occasioned or through or in consequence of Acts of God, natural disaster, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the tour, fraud perpetrated against Borneo Calling.

CUSTOMERS WITH SPECIAL NEEDS

1. It shall be guest’s responsibility to disclose, prior to booking, to Borneo Calling any physical or mental condition of a member of his party that may be relevant. Borneo Calling reserves the right to decline or provide the tour for a person where, in the opinion of the company, that tour would be inconsistent with the special needs of that person. No liability shall attach to Borneo Calling for the provision of an unsuitable tour for any reason where that person’s special needs have not been disclosed at the time of booking.

2. Borneo Calling Tour cannot guarantee special dietary requirement can always be met. In tour packages where meals are served buffet/set menu style, we suggest that you leave out the meat or other things you do not eat.

TRAVEL DOCUMENTS & VISA

1. All passports and visas must be valid at least 06 months from the date of entry into the country destination. It is guest’s sole responsibility to ensure their proper travel documents. Borneo Calling will not be liable for any expenses, reimbursements or refund of any tour fares in event that the guest is refused entry by immigration authorities into the county of destination for any reason whatsoever.

PRIVACY POLICY

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of information
You agree that the personal information we collect from you will be used and or shared within our corporate group and third parties for one of the following purposes:
-To deliver products that you purchase from our website.
– To inform and update you on the delivery of the product and for customer support purposes;
– To provide you with relevant product information;
– To process your orders and to provide you with the services and information offered through our website and which you may r request;
– To allow us to administer your registered account with us;
– To conform to legal requirements or comply with legal process;
– To verify and carry out financial transaction in relation to payments you may make online. For example, payments that you make through our website will be
processed by eGHL (www.e-ghl.com).

The personal information we collect may include your:
– Name
– Telephone Number
– Mobile Number
– Delivery Address
– Billing Address
– Email Address

Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes of the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version on the policy.

Complaints about breached of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.

The Management reserved the rights to amend the above TERMS & CONDITIONS without prior notice.